Refund Policy
This Refund Policy (“Policy”) describes the terms and conditions under which refunds are issued by KNOTS – Kids Not Open to School (“KNOTS,” “we,” “us,” or “our”) for products or services purchased through the Knotschool.com.au website (“Website”). By making a purchase on the Website, you agree to the terms of this Policy. If you do not agree with any part of this Policy, you may not make a purchase on the Website.
1. Refund Eligibility :
Refunds may be issued in accordance with the terms specified in this Policy and applicable law.
Refunds are generally offered for products or services that are defective, damaged, or not as described.
Refunds may also be offered in cases of cancellation or termination of services, as described in the terms of service or membership agreement.
2. Requesting a Refund :
To request a refund, please contact us at info@knotschool.com.au within 3 days of your purchase, providing details of the reason for your refund request.
We reserve the right to request additional information or documentation to verify your eligibility for a refund.
3. Refund Process :
If the refund is issued for a physical product, you may be required to return the product to us at your own expense before the refund is processed.
4. Non-Refundable Items :
Certain items may be non-refundable, including but not limited to:
- a. Digital products or services that have been accessed or downloaded.
- b. Customised or personalised products or services.
- c. Products or services that have been used or consumed.
5. Refund Exceptions :
We reserve the right to refuse refunds in cases where :
- a. The product or service has been used or consumed.
- b. The refund request is made outside of the specified refund period.
- c. The refund request does not meet the eligibility criteria specified in this Policy.
6. Changes to the Refund Policy :
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes acceptance of the revised Refund Policy.
7. Contact Information :
If you have any questions about this Refund Policy or our refund process, please contact us at info@knotschool.com.au
